F & Q
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1. Are you a factory ?
Yes, we locate
in Xintang Town, Guangzhou City, welcome to visit our factory at your spare
time.
2. How do I know you are 100% genuine ?
We start to deal with business since 2003. we do OEM for many
customers. They take highly pride of these, not only good
products but also the service. If u wanna to learn more well abt
CHP, u could ask your side friends.
3. Do you have CE/EPA ceritificate ?
We have made many ceritificates and we assisted our customers
got the CE/EPA ceritificates. So if you need to made the
ceritificates, we have enough experience to assist you complete.
As being a professional OEM manufactuer, we do OEM customers
bikes, so the customers make their OEM bikes CE/EPA by themself.
4. What's the The benefits of cooperation ?
We are
different from other pit bikes suppliers. If we cooperate together, you can
get the benefits as follow:
A, We developed many new and turing parts for pit bikes, so we can offer you
the distinguished products.
B, We have strict QC and Assemble systems, so the product's quality is
stable, you don't need to waste your time and spent extra charges for the
after service. C, We assure that our products are the best cost-effective
under the same quality situations.
5. How do you assist us overcome the risk if u change the supplier ?
You can send us
your bike's pictures and spare parts dimensions. We have widely and powerful
stock systems to meet your need.
6. Can you offer the price list to me ?
Please fill
your informations in here. Our staffers will send you the price list after
they check your informations.
7. Why the promotion products price is low ? it's that have quality problems ?
The promotion
products are the same as the new products, we will cover the QC, the
warranty and service.
8. Products price problem ?
We have doing
this business for several years, our price was acceptable by customers. Our
price maybe different from others, but the service & the upgrade parts we
offer to customers bring more profit than they had paid.
9. Can I use my own logo ?
Yes. We can put
your logo on the bikes or parts depend on the quantity order.
10. Can you OEM and ODM my bikes ?
Yes, OEM and
ODM are welcomed. Depending on the job difficulty and quantity pricing
varies.
11. What is the minimum quantity order ?
Please don't
worry about the quantity order, we welcome the cooperators from all over the
world.
12. May I mix my container order ?
Yes.2 models
for 20FT container .3 models for 40FT and 40 HQ container.
13. What are the acceptable payment methods ?
Acceptable
payment methods is T/T. Parts order: Less Euro3225€, payment is
100%. More than Euro3225€, payment is 30% deposit and 70% before
shippment. Sample Bikes: OEM sample bikes, payment is 40% deposit
and 60% before shippment. Not OEM sample bikes, payment is 30% deposit
and 70% before shippment. Container: OEM container bikes, payment
is 40% deposit and 60% before shippment. Not OEM container bikes,
payment is 30% deposit and 70% before shippment.
14. What's your Warranty ?
We will QC all
our products before send to customers. If customers find the products which
from our company have quality problem. (It does not including all the
faults/defects due to the bad use of the bike or by the customer's faults) ,
we will replacement the failure products. But this warranty does not cover
the products which we had mentioned to customers that maybe have problems.
15. How much of the shipping cost if I order products ?
Please send
E-mail to shipping@chpmoto.com,
our shipping staffer will check the shipping cost for you.
16. Can I use CHP's Forwarder Company to do my shipping ?
Depending on
the port of delivery, price vary. You may use our forwarder for your
shipping needs. Please inform us in advance If you want to use your shipping
forwarder.
17. What is the production and delivery time ?
Production is
from 25 to 30 days, depending upon the high demand of our products.
18. How do I know the products are in right situation when I get them ?
We will
inspect & test every bike after the assemble work. then our engineers will
take off the bikes and packing them. Please see the packing pictures. We
will make sure that customers can assemble the bikes easy and ride it
without test.
19. How to insure the packing won't damage during the loading and transportation
?
Please see the
packing pictures. A, all the bikes packing are Iron frame + Carton.
B, There will have a chipboard Between the Carton .
20. How to get the new products information ?
lease register
here to be our members.
21. Why I received several E-mails from your company ?
If you have
these problems and any complaints, please feel free to contact us
email@chpmoto.com
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